Returns Policy

We’re great believers in reaping what you sow, therefore we try to be as fair as possible not just with our Returns Policy, but in the way we run our business generally. So if you’ve bought a photo off us and in the unlikely event that there’s something amiss with it (creased/broken/blemished etc.) we’ll be happy to replace it straight away with a big friendly smile on our faces.

However, we can’t replace photos if you’ve inadvertantly ordered in error. The chance of us being able to re-sell a photo of you to someone else once you’ve ordered it and we’ve printed it out and spent money on ink and photographic paper is, frankly, nil. So you’ll appreciate why we can’t refund any orders made in error. If you’re in any doubt, just contact us.

To avoid any issues, we suggest you try the following before ordering:

1 - Decide exactly what photo you want in what format (9x6” print/16x12” canvass etc.)

2 - Decide if the quality of the photo you want to order is to your satisfaction (Is it in focus enough for you? Is everything you want in it? Are you happy with the colours?). Due to the very nature of some fast moving action events like equestrian shows, it’s not always possible to get every single photo pin sharp all the time. And since we shoot in so many different lighting conditions we can’t guarantee that we’ll represent every colour the way you percieve them in every single shot. There are some things we just can’t control, or aren’t worth the effort trying to. For example your horse’s chestnut colour may look different in strong sunshine compared to a cloudy dull day. And your computer monitor will more than likely be calibrated differently to ours and some colours will look different on it. However, we will of course change anything that looks glaringly wrong before we post the images. Plus please feel free to ask us if you’d like us to give it a go and change something that you feel very strongly about in your photo, but please remember we do not offer refunds on photos where accuracy of colour representation is an issue.

3 - We are happy to cover the cost of returns to us if it transpires that the product is genuinely faulty or damaged. Please send any returns back via recorded delivery.